Dear residents,

As the efforts to curb the spread of COVID-19 are underway, we hope you and your family are doing well under what are very challenging circumstances. We know that the stress of social distancing, lack of routine and uncertainty is continuing to mount for many of us. As a valued CAPREIT resident, we want to update you on all that CAPREIT is doing for our communities to navigate this unprecedented crisis. We have put together the latest information on rent related matters and the support measures we have implemented. As circumstances concerning COVID-19 are changing daily, we will continue to provide updates and resources in a timely fashion. Below, you will find relevant information on rent collection, government assistance plans and the measures we are taking at the building level to ensure safety for all.



Update - Oct 9, 2020

It’s important for residents to note the following:

We are asking all residents who can pay their rent to please do so as they normally would. For those residents who cannot pay rent, our commitment remains constant to working collaboratively with you on a case by case basis. As of April 1, we have implemented payment plans designed to give those in need some flexibility around their rent obligation.

We value your place in our community. If you have questions, we are here to help you. 

Please visit our Covid-19 Resources Page  for all the latest news and resources.



Update - April 2, 2020

Rent with us Remotely

If you are interested in rental opportunities, our Leasing Specialists remain available via telephone, live chat and email.

We also have virtual tours for most of our buildings. Check out our apartment videos, photos, floor plans of available units and pricing. Through your mobile device, computer or tablet we have what you need to find your next apartment.

You can even start the application process online! Choose your building, available unit and click on Apply Now.



Ian Bickis · The Canadian Press - Mar 30, 2020  

Major landlords promise flexibility as COVID-19 eats into tenants' ability to pay rent

Major REITS say they are trying to help, but 80% of rental stock owned by smaller players

Some of Canada's biggest residential landlords say they're committed to working with tenants who have lost their job because of the novel coronavirus pandemic.

The signals come as efforts to contain the outbreak have led to huge business disruptions and surging unemployment that have made many Canadian worried about how they will pay next month's rent.

The speed of the shutdown in many areas of the economy has meant many people will likely be short on next month's rent, especially since government programs meant to help those who have lost their job won't start paying out until April.

The unprecedented times have led some tenants to call for an all-out rent strike, but major rental companies are urging those who are able to pay their rent to do so, while offering assistance to those who find themselves in need.

"If anybody's lost their job, we are there to support them, and there to work with them through the crisis," said Mark Kenney, CEO of Canadian Apartment Properties Real Estate Investment Trust.

"We are violently against evicting people that find themselves in a place of distress right now."

The company, which manages more than 65,000 residential rentals across Canada as well as in Ireland and the Netherlands, says tenants who need to should get in contact with their property manager to explain their situation, offer to pay what they can and discuss ways they might repay the rest over time.

Other major rental companies including Northview Apartment REIT, Greenwin Corp., MetCap Living, and Boardwalk REIT have also issued notices to tenants, asking them to reach out if they are in financial distress and have committed to various degrees of support.

"Right now, our message to our communities is that Greenwin is still here for them. We are committed to working with our residents as much as possible during this difficult time," said Greenwin Corp. CEO Kris Boyce in a statement.

Given the case-by-case nature of these appeals, it's not yet clear just how accomodative the companies will be. Landords are also limited on what immediate action they can take against tenants, since some provinces have suspended eviction tribunals during the crisis.

Kenney at Capreit says the company will be open to both deferring rent until tenants can pay, as well as rent relief in some cases.

He says, however, that he's worried about the roughly 80 per cent of landlords in Canada who are small-scale owners of units and who won't have the same flexibility.

"These are circumstances that we all have to show empathy in and understanding for. But equally, we need to keep the integrity in the system."

The call echoes what has been coming out of Canada Mortgage and Housing Corp., which has asked that people leave both rent and mortage relief to those who need it most while asking those who can to pay their bills.

Source: CBC News: https://www.cbc.ca/news/business/rents-landlord-covid-19-1.5515071



A Message from FRPO - March 27, 2020 

A Message from the Federation of Rental-Housing Providers of Ontario

TORONTO, March 27, 2020 /CNW/ - Our members sincerely care about our residents. We value you and your families. At this time of emergency, especially, we want you to be safe and secure in your homes. We know that many residents have had their incomes disrupted by the COVID-19 emergency. For some, it may be challenging to pay rent on April 1, 2020.

To take some of the stress out of the situation, we have the following advice on what to do if you cannot pay your rent due to the COVID-19 emergency.

  1. Reach out to your property manager by phone or online (to respect physical distancing).
  2. Explain the situation. 
  3. Offer to pay what you can, if possible. 
  4. Ask about government programs you might qualify for, and for the remainder, discuss a plan for how you could repay over time.

Remember, it is important to please pay your rent if you can. To keep buildings operating, clean, and safe, we need to pay our mortgages, operating costs and employees too.

We understand the situation is unpredictable. Some financial help is already on the way, and all levels of government have already taken steps to help maintain incomes or reduce costs:

  • The Government of Canada has introduced the Canada Emergency Response Benefit which provides $2,000 a month for up to 4 months to individuals who have lost their income as a result of COVID-19. The federal government is also providing a 75% wage subsidy for small and medium-sized businesses so they can keep people employed.
  • The Government of Ontario has set aside $148 million for assistance through Municipal Service Managers, which will use the Canada-Ontario Housing Agreement to direct more resources to tenants. The Province has also committed additional financial relief for low-income seniors, families with children and individuals with student loans.
  • Some municipalities have offered grace periods for municipal payments such as property taxes, water and other utilities, and our members commit to take that into account in making arrangements and calculating arrears. 

We are hopeful that these measures will help benefit our residents, but they may take time to reach those in need. We understand. We urge you to keep the lines of communication open with your property manager.

ABOUT FRPO

The Federation of Rental-Housing Providers of Ontario (FRPO) is the province's leading advocate for quality rental housing. FRPO represents over 2,200 rental housing providers who supply and manage homes for over 350,000 resident households across Ontario.

SOURCE Federation of Rental-Housing Providers of Ontario

For further information: Tony Irwin, President and CEO, Phone: 416-385-1100 x20, Email: tirwin@frpo.org


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Support for residents during COVID-19

  • Dear residents,

    As the efforts to curb the spread of COVID-19 are underway, we hope you and your family are doing well under what are very challenging circumstances. We know that the stress of social distancing, lack of routine and uncertainty is continuing to mount for many of us. As a valued CAPREIT resident, we want to update you on all that CAPREIT is doing for our communities to navigate this unprecedented crisis. We have put together the latest information on rent related matters and the support measures we have implemented. As circumstances concerning COVID-19 are changing daily, we will continue to provide updates and resources in a timely fashion. Below, you will find relevant information on rent collection, government assistance plans and the measures we are taking at the building level to ensure safety for all.


    Update - Oct 9, 2020

    It’s important for residents to note the following:

    We are asking all residents who can pay their rent to please do so as they normally would. For those residents who cannot pay rent, our commitment remains constant to working collaboratively with you on a case by case basis. As of April 1, we have implemented payment plans designed to give those in need some flexibility around their rent obligation. 

    We value your place in our community. If you have questions, we are here to help you. 

     

    Resident Support:

    • Resident Payment Options >
    • Resident’s Guide to Emergency Relief Funding for COVID-19 >
    • Resident Portal >
    • Resident’s Guide Canada Emergency Response Benefit (CERB) >
    • Amenity Reopenings Update >
    • Essential and Non-Essential Maintenance Requests >
    • Health & Safety Resources >

    CAPREIT Community Updates:

    • News from our CEO Mark Kenney >
    • Relevant News Articles >
    • CAPREIT Social Posts >



     

    Resident Payment Options

    For those residents who cannot pay rent, or cannot pay in full, our commitment is to work collaboratively with you on a case-by-case basis. In order to assist our residents, so that we can all get through this crisis together, CAPREIT is announcing the following programs:

    1. The CAPREIT Deferred Rent Program
    2. Utilization of Last Month’s Rent (LMR) - (Ontario only)



    Resident’s Guide to Emergency Relief Funding for COVID-19

    We have collated a list of emergency financial support being provided by the Federal and Provincial sectors. For the most up-to-date information, please reference the government websites found in each section under the subheading "More Information." Please choose your province of residence to download the PDF guide:

    • British Columbia Resident Guide >
    • Alberta Resident Guide >
    • Ontario Resident Guide >
    • Quebec Resident Guide >
    • New Brunswick Resident Guide >
    • Nova Scotia Resident Guide >
    • Prince Edward Island Resident Guide >

    Resident Portal

    Our Resident Portal is now live and will be incredibly helpful during this pandemic to ensure you receive timely communication direct to your email or via text. Have you registered for Resident Portal? If you haven’t, please contact your Management Office to provide them your email address or contact residentportal@capreit.net.

    Already registered for the Resident Portal?

    Bookmark the login page at:

    • https://capreit.residentonline.ca/
    • https://rpms.residentonline.ca/

    Resident’s Guide Canada Emergency Response Benefit (CERB)

    The Canada Emergency Response Benefit (CERB) is a taxable benefit of $2,000 for up to 4 months, available to all Canadians who have lost their income due to the COVID-19 pandemic. The CERB combines the previous Emergency Care Benefit and Emergency Support Benefit for a more streamlined process to get funds into the hands of Canadians.

    Download the complete CERB Guide >


    Amenity Reopenings Update

    Now that the country is beginning to slowly reopen, we want to once again connect with you to provide some insight into our amenity reopening strategy.

    Amenity Reopenings >


    Essential and Non-Essential Maintenance Requests

    Health measures to protect residents, staff, and vendors when providing maintenance inside units:


    CAPREIT is committed to keeping our residents, staff, and vendors safe. Doing so requires complying with the federal and provincial health agency guidelines to reduce the spread of COVID-19. In line with health guidance and the provinces’ phased re-opening plans, we are implementing temporary protocols when responding to unit maintenance requests.

    Prior to any maintenance staff entering a residents’ unit, the residents will be asked the following questions:

    • If residents answer YES to any of the questions, they are required to contact us immediately and maintenance will be rescheduled to a later date.
      1. Are you or anyone living in the unit in quarantine or experiencing COVID-19 symptoms?
      2. Has anyone living in the unit recently traveled?
      3. Are you or anyone living in the unit showing signs of fever?
      4. Are you or anyone in the unit taking care of someone who has been sick?
      5. Are you or anyone living in the unit come into contact with someone who has been diagnosed with COVID-19?

    • Before entering the unit, maintenance staff will confirm if anyone in the unit is experiencing symptoms of COVID-19 and repeat the questions set out above. If a resident answers yes to any of the questions, the visit will be rescheduled for a later date.

    • Anyone in the unit during the maintenance visit must maintain physical distancing of at least 6 feet (2 metres) for the entire time work is being performed in the unit. Where possible, we ask that anyone in the unit leave or isolate in a separate room while maintenance staff are in the unit.

    • If proper distancing or other safeguards cannot be maintained during the visit, maintenance staff and/or vendors will not complete the work and maintenance will be rescheduled

    • Maintenance staff will be equipped with personal protection equipment (e.g. masks, gloves, hand sanitizer, etc.) when in the unit. We suggest anyone in the unit wear a mask, if possible, while staff are in the unit

    • CAPREIT may request a third-party contractor to perform maintenance work inside a unit. In some cases, these vendors may have separate protocols from ours. We will work with our vendors and residents to ensure these protocols are fair and appropriate.


    Health & Safety Resources

    CAPREIT remains committed to your health, safety and well-being. We will share emerging COVID-19 information in this section as it becomes available.

    • CAPREIT Mask / Face Covering Policy
    • COVID-19 Cloth Face Mask Communication** 
    • Self Guided Tours 


    News from our CEO Mark Kenney

    Please read the following updates that we have shared with our residents:

    • March 20, 2020 - Support for residents During CoVid-19 >
    • March 15, 2020 - Navigating Through CoViD19 >

    Relevant News Articles

     

    Stay up to date on news related to apartment living and rentals:

    • March 30, 2020 - Major landlords promise flexibility as COVID-19 eats into tenants' ability to pay rent (CBC.ca)
    • March 27, 2020 - A Message from the Federation of Rental-Housing Providers of Ontario (newswire.ca)
    • March 26, 2020 - Rent with us Remotely (caprent.com)

    Get Social with CAPREIT

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    **The material and any links are being provided as a convenience and for informational purposes only; they do not constitute an endorsement or an approval by CAPREIT of any of the products, services or opinions of the corporation or organization or individual. CAPREIT bears no responsibility for the accuracy, legality or content of the external site or for that of subsequent links.

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Tel: (416) 861-9404

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