Dear residents,

As the efforts to curb the spread of COVID-19 are underway, we hope you and your family are doing well under what are very challenging circumstances. We know that the stress of social distancing, lack of routine and uncertainty is continuing to mount for many of us. As a valued CAPREIT resident, we want to update you on all that CAPREIT is doing for our communities to navigate this unprecedented crisis. We have put together the latest information on rent related matters and the support measures we have implemented. As circumstances concerning COVID-19 are changing daily, we will continue to provide updates and resources in a timely fashion. Below, you will find relevant information on rent collection, government assistance plans and the measures we are taking at the building level to ensure safety for all.



Update - Oct 9, 2020

It’s important for residents to note the following:

We are asking all residents who can pay their rent to please do so as they normally would. For those residents who cannot pay rent, our commitment remains constant to working collaboratively with you on a case by case basis. As of April 1, we have implemented payment plans designed to give those in need some flexibility around their rent obligation.

We value your place in our community. If you have questions, we are here to help you. 

Please visit our Covid-19 Resources Page  for all the latest news and resources.



Update - April 2, 2020

Rent with us Remotely

If you are interested in rental opportunities, our Leasing Specialists remain available via telephone, live chat and email.

We also have virtual tours for most of our buildings. Check out our apartment videos, photos, floor plans of available units and pricing. Through your mobile device, computer or tablet we have what you need to find your next apartment.

You can even start the application process online! Choose your building, available unit and click on Apply Now.



Ian Bickis · The Canadian Press - Mar 30, 2020  

Major landlords promise flexibility as COVID-19 eats into tenants' ability to pay rent

Major REITS say they are trying to help, but 80% of rental stock owned by smaller players

Some of Canada's biggest residential landlords say they're committed to working with tenants who have lost their job because of the novel coronavirus pandemic.

The signals come as efforts to contain the outbreak have led to huge business disruptions and surging unemployment that have made many Canadian worried about how they will pay next month's rent.

The speed of the shutdown in many areas of the economy has meant many people will likely be short on next month's rent, especially since government programs meant to help those who have lost their job won't start paying out until April.

The unprecedented times have led some tenants to call for an all-out rent strike, but major rental companies are urging those who are able to pay their rent to do so, while offering assistance to those who find themselves in need.

"If anybody's lost their job, we are there to support them, and there to work with them through the crisis," said Mark Kenney, CEO of Canadian Apartment Properties Real Estate Investment Trust.

"We are violently against evicting people that find themselves in a place of distress right now."

The company, which manages more than 65,000 residential rentals across Canada as well as in Ireland and the Netherlands, says tenants who need to should get in contact with their property manager to explain their situation, offer to pay what they can and discuss ways they might repay the rest over time.

Other major rental companies including Northview Apartment REIT, Greenwin Corp., MetCap Living, and Boardwalk REIT have also issued notices to tenants, asking them to reach out if they are in financial distress and have committed to various degrees of support.

"Right now, our message to our communities is that Greenwin is still here for them. We are committed to working with our residents as much as possible during this difficult time," said Greenwin Corp. CEO Kris Boyce in a statement.

Given the case-by-case nature of these appeals, it's not yet clear just how accomodative the companies will be. Landords are also limited on what immediate action they can take against tenants, since some provinces have suspended eviction tribunals during the crisis.

Kenney at Capreit says the company will be open to both deferring rent until tenants can pay, as well as rent relief in some cases.

He says, however, that he's worried about the roughly 80 per cent of landlords in Canada who are small-scale owners of units and who won't have the same flexibility.

"These are circumstances that we all have to show empathy in and understanding for. But equally, we need to keep the integrity in the system."

The call echoes what has been coming out of Canada Mortgage and Housing Corp., which has asked that people leave both rent and mortage relief to those who need it most while asking those who can to pay their bills.

Source: CBC News: https://www.cbc.ca/news/business/rents-landlord-covid-19-1.5515071



A Message from FRPO - March 27, 2020 

A Message from the Federation of Rental-Housing Providers of Ontario

TORONTO, March 27, 2020 /CNW/ - Our members sincerely care about our residents. We value you and your families. At this time of emergency, especially, we want you to be safe and secure in your homes. We know that many residents have had their incomes disrupted by the COVID-19 emergency. For some, it may be challenging to pay rent on April 1, 2020.

To take some of the stress out of the situation, we have the following advice on what to do if you cannot pay your rent due to the COVID-19 emergency.

  1. Reach out to your property manager by phone or online (to respect physical distancing).
  2. Explain the situation. 
  3. Offer to pay what you can, if possible. 
  4. Ask about government programs you might qualify for, and for the remainder, discuss a plan for how you could repay over time.

Remember, it is important to please pay your rent if you can. To keep buildings operating, clean, and safe, we need to pay our mortgages, operating costs and employees too.

We understand the situation is unpredictable. Some financial help is already on the way, and all levels of government have already taken steps to help maintain incomes or reduce costs:

  • The Government of Canada has introduced the Canada Emergency Response Benefit which provides $2,000 a month for up to 4 months to individuals who have lost their income as a result of COVID-19. The federal government is also providing a 75% wage subsidy for small and medium-sized businesses so they can keep people employed.
  • The Government of Ontario has set aside $148 million for assistance through Municipal Service Managers, which will use the Canada-Ontario Housing Agreement to direct more resources to tenants. The Province has also committed additional financial relief for low-income seniors, families with children and individuals with student loans.
  • Some municipalities have offered grace periods for municipal payments such as property taxes, water and other utilities, and our members commit to take that into account in making arrangements and calculating arrears. 

We are hopeful that these measures will help benefit our residents, but they may take time to reach those in need. We understand. We urge you to keep the lines of communication open with your property manager.

ABOUT FRPO

The Federation of Rental-Housing Providers of Ontario (FRPO) is the province's leading advocate for quality rental housing. FRPO represents over 2,200 rental housing providers who supply and manage homes for over 350,000 resident households across Ontario.

SOURCE Federation of Rental-Housing Providers of Ontario

For further information: Tony Irwin, President and CEO, Phone: 416-385-1100 x20, Email: tirwin@frpo.org


  • Home
  • Apartments
  • Land Lease
  • Resident Portal
  • COVID-19 Resources
  • Student Living
  • Contact Us
  • Careers
  • More
    • About Us
    • Investor Relations
    • Commercial
    • CAPREIT Living
    • Ireland
    • Netherlands
  • Français

My Apartment List

logo
  • Live Chat
  • Mobile menu
  • Careers
  • About Us
  • Investor Relations
  • Commercial
  • CAPREIT Living
  • Ireland
  • Netherlands
  • Français
  • Apartments
  • Land Lease
  • Student Living
  • Resident Portal ᴺᵉʷ
  • COVID-19 Resources

Click to activate.

Coronavirus (COVID-19) update:
+
Search
Advanced Search

Optional Refine your search by choosing any or all of the following:

Multi-Year Accessibility Plan – AODA

  • Updated: September 17, 2018

    Part I – General

    CAPREIT and its subsidiaries (“the Company”) are committed to working towards compliance with the Integrated Accessibility Standards Regulations (IASR) and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). We understand the goal is to develop a fully accessible Ontario by the year 2025 and affirm our commitment to providing service to customers in a timely manner that respects the dignity and independence of persons with disabilities.

    Establishment of accessibility policies 

    CAPREIT develops, implements and maintains policies governing how we achieve—or will achieve—accessibility requirements. This includes a statement of our organization’s commitment to meet the accessibility needs of persons with disabilities in a timely manner. These are publicly available on our website at www.caprent.com and internally for employees via our Intranet’s policy library, or upon request.

    Accessibility Plans 

    CAPREIT implements, maintains and documents this multi-year accessibility plan, which outlines our organization’s strategy and actions toward removing barriers and meeting its requirements under AODA. The plan is updated every five years and is publicly available on www.caprent.com, or upon request. 

    Self-service Kiosks

    CAPREIT will evaluate accessibility concerns for persons with disabilities when designing, procuring or acquiring self-service kiosks. “Kiosk” means an interactive electronic terminal, including a point-of-sale device, intended for public use that allows users to access one or more services or products or both. 

    At CAPREIT, this could potentially include: Rental office debit machines, Parking meters/machines, Laundry card machines etc.

    Training

    CAPREIT will provide training to all Ontario employees on AODA and on the Human Rights Code as it relates to persons with disabilities. See Training section.



    Part II – Information & Communication Standard

    1. Feedback Process

    CAPREIT will take the following steps to ensure that our existing process for receiving and providing feedback to employees and the public, based on our service, are accessible to persons with disabilities. Comments by employees and customers on our services regarding how well those expectations are being met are welcomed and appreciated. CAPREIT will communicate the availability of accessible formats and communications with respect to the feedback process and take action on any complaints. Any feedback on our processes can be sent to humanresources@capreit.net or by contacting Human Resources at 416-861-9404, speaking with a Site, Resident, or Operations Manager. This includes:

    Description Department Responsibility Status
    Review & continue use of accessible and alternative feedback methods for general and accessibility related feedback.

    Operations

    Marketing

    Human Resources

    Ongoing
    Monitor current feedback mechanisms and review opportunities to increase feedback & engagement with persons with disabilities.

    Operations

    Marketing

    Human Resources

    Ongoing
    Continue responding in a timely manner to all accessibility related feedback and/or concerns.

    Operations

    Marketing

    Human Resources

    Ongoing
    Respond to accessibility related feedback and/or concerns in appropriate requested accessible format.

    Operations

    Marketing

    Human Resources

    Ongoing

    2. Emergency Procedure, Plans or Public Safety Information

    CAPREIT is committed to providing emergency information in accessible public formats, upon request. In instances where we have prepared emergency procedures, plans or public safety information, we will provide the information in an accessible format or with appropriate communication supports, as soon as practicable, upon request.

    Description Department Responsibility Status
    Will regularly review and implement procedures for preventative and emergency maintenance of the accessible elements in public spaces.
    Operations Ongoing
    Will regularly review and implement procedures for handling temporary disruptions and properly notifying the public when accessible elements required are not working. Operations Ongoing

    3. Information & Communications

    CAPREIT is committed to meeting the communication needs of persons with disabilities. We will consult with persons with disabilities to determine their information and communication needs and accommodate where possible. This includes:

    Description Department Responsibility Status
    AODA statement of commitment and Customer Service standards have been posted online.
    Operations Complete
    Multi Year Accessibility plan and statement of commitment are publically available.

    Operations

    Marketing

    Complete
    Continue communication efforts to increase awareness and to inform employees about accessibility challenges and issues related to persons with disabilities. Ongoing ideas to be implemented, such as articles in company communications, intranet subject feature, etc.

    Training / HR


    Ongoing
    Prepare a list of vendors who have the necessary tools to convert our material into accessible formats in a timely manner.

    Marketing

    IT

    Operations

    Complete
    Provide information and communications in accessible formats and with communication supports to people with disabilities upon request in a timely manner and at a cost that is no more than the regular cost.

    Operations

    Marketing

    HR

    Ongoing



    4. Accessible websites & web content

    CAPREIT websites and content conform to the WCAG 2.0 A Standards as well as conform to WCAG 2.0 Level AA Standards.

    Description Department Responsibility Status
    External website compliance with WCAG 2.0 Level AA Standards. Marketing Complete
    Establish budget to hire outside consultants to assist in meeting the new standard if we are unable to do so internally. Marketing Complete
    Work closely with internal Information Technology and Marketing teams to ensure full understanding and compliance with WCAG 2.0 Level AA Standards.

    Marketing

    IT


    Complete

    5. Training

    CAPREIT will provide training to all Ontario employees on Ontario’s accessibility laws and on the Human Rights Code as it relates to persons with disabilities. Training will be tailored to employee’s responsibilities and duties, and will be provided in a format that best suits the employee. The training will also be provided to every Ontario employee who participates in developing CAPREIT policies. Records of training completion shall be maintained.

    Description Department Responsibility Status
    Develop Accessibility Standards for Customer Service Policy and training in various formats for all Ontario employees. Training / HR  Ongoing
    Continue to conduct, access and review accessible customer service training for all Ontario employees. Training / HR Complete
    Provide accessibility training on policies and procedures to all new Ontario employees within 3 months of hire. Training / HR Ongoing
    Research and provide training for Ontario’s accessibility laws and Human Rights Code training in multiple formats, upon request. Training / HR Ongoing

    Part III – Employment Standards

    1. Employment

    CAPREIT is committed to fair and accessible employment practices.

    CAPREIT takes the following steps to notify the public and our employees that we will accommodate people with disabilities during the recruitment and assessment process and when candidates are hired.

    Description Department Responsibility Status
    Post updated accessibility policies on our website addressing our commitment to accommodate people with disabilities, including employees. Human Resources Complete
    Review and revise work processes and policies for recruitment, screening & selection process to provide appropriate accommodations. Human Resources Ongoing
    Include a statement on job postings that persons with disabilities will be accommodated and consulted upon request throughout the recruitment and selection process, and for the duration of their employment with CAPREIT. Human Resources Ongoing
    Successful candidates will be notified verbally or in writing of our policies for accommodating employees with disability when the offer of employment is made, as well as be consulted upon any further requests for support. Human Resources Ongoing

    2. Accessible Emergency Information & Workplace Emergency Response 

    CAPREIT is committed to providing our employees with emergency information in accessible formats upon request.

    Upon request, Human Resources and Corporate Services will work together with the employee to develop an individualized emergency response information/plan that will meet their needs in an emergency situation.

    Description Department Responsibility Status
    Individualized workplace emergency response information will be provided to employees upon request in an accessible format when the need is communicated. The individualized workplace emergency response information will be reviewed when:
    • the employee moves to a different location within the Company;
    • accommodation needs or plans change;
    • CAPREIT reviews general emergency response policies.
    Health & Safety Ongoing
    Create a standard process to develop individual workplace emergency response plans taking into consideration individual accommodation needs. Health & Safety Ongoing
    Emergency response information will be provided to all the interested parties as soon as practical after becoming aware of the need for accommodation. Health & Safety Ongoing

    3. Individual Employee Accommodation Plan and Return to Work Policy 

    CAPREIT has established and implemented a Return to Work Policy and Procedure for developing individual accommodation plans for employees that have been absent due to a disability.

    Description Department Responsibility Status
    Review and revise Return to Work policy and process with related applicable accommodations in place annually. Human Resources Ongoing
    Develop a standard template for the development of customized accommodation plans with the individual’s participation to meet their specific needs, including accessible formats and communication. This includes consideration for performance management, career development and redeployment processes. Human Resources Complete
    Develop training for HR staff on the changes to the policy and process. Human Resources Ongoing
    Communicate Return to Work Policy and procedure to employees. Human Resources Ongoing

    4. Performance Management, Career development & Redeployment 

    CAPREIT will take the following steps to ensure the accessibility and accommodation needs of our employees with disabilities are taken into account for our performance management, career development and redeployment processes.

    Description Department Responsibility Status
    If necessary, review and revise performance management, career development, & employee redeployment policies.

    Human Resources

    Executive Team

    Ongoing
    Develop targeted training for HR staff, on the changes to the policies and process. Human Resources Ongoing
    Communicate revised policies to all employees. Human Resources Ongoing

    5. Other Accessibility Barriers

    CAPREIT will take the following steps to prevent and remove other accessibility barriers identified.

    Description Department Responsibility Status
    Continue to remove attitudinal barriers based on continued education & promotion of inclusive work environment. Human Resources Ongoing
    Address any instances where a barrier might exist and determine a course of action to remove the barrier in a timely manner. Human Resources Ongoing

    Part IV.1 – Design of Public Spaces 

    1. Design of Public Spaces

    CAPREIT meets the Accessibility Standards for the Design of Public Spaces when building or making major modifications to public spaces in Ontario. Public spaces include:

    • Outdoor public eating areas;
    • Outdoor play spaces;
    • Outdoor paths of travel, like sidewalks, ramps, stairs, curb ramps, rest areas and accessible pedestrian signals;
    • Accessible to off street parking; and
    • Any other space that the CAPREIT deems necessary.

    CAPREIT places procedures in place to prevent service disruptions to accessible parts of its public spaces. CAPREIT will also consult with all necessary parties outlined in AODA standards when establishing standards for construction and renovation.

    In the event of a service disruption to the accessible parts of public spaces, we will notify the public of the service disruption and alternatives available.



    Part IV.2 – Customer Service Standards

    1. Obtaining Services

    CAPREIT meets the AODA standards when redeveloping or constructing service counters, waiting areas and fixed queuing lines. These services will accommodate mobility aides and marked appropriately.

    CAPREIT will continue to maintain, update, and make available upon request all appropriate policies and with regards to accommodating and assisting people with disabilities with utmost dignity and independence.

    2. Feedback Process and Requests for Information

    If you require additional information or accessible formats and/or communication supports regarding CAPREIT Accessibility Policies and/or our Multi-Year Accessibility Plan, you may request it in person, by e-mail, or in writing or by any other means, as required.

    Legal, Policy & Compliance

    11 Church Street, Suite 401

    Toronto, Ontario, Canada M5E 1W1

    Tel: (416) 861-9404  

    Email: humanresources@capreit.net


    Please see our Customer Service Policy

Come join our community!

We offer a professional, dedicated team with a unique proactive management style. CAPREIT is a growth-oriented investment trust mandated to provide a safe, happy home to our thousands of residents and provide investors with long-term, predictable returns and cash distributions.

CAREERS AT CAPREIT

Find Your New Apartment

Find an apartment or townhouse for rent

Search

Investor Relations

Investors can learn more about CAPREIT, its business and its growth strategies by browsing through our investor relations information.

Investor Relations >

Contact CAPREIT

11 Church Street, Suite 401
Toronto, Ontario, Canada M5E 1W1
Tel: (416) 861-9404

Contact Us >

footer-logo

Follow us on:

  • Apartments
  • Land Lease
  • Resident Portal
  • COVID-19 Resources
  • Student Living
  • CAPREIT Living
  • Careers
  • About Us
  • Contact Us
  • Accessibility
  • Translate
  • Investor Relations
  • Commercial
  • Ireland
  • Netherlands
  • Site Map
  • Privacy Policy
  • Terms of Use
  • Cookies Policy
  • Français

* All prices, availability, and incentives are subject to change. Conditions Apply.