Top 10 Tips to get the most from your Live Video Tour
By CAPREIT on 07/15/2020 in
Apartment Living Comments (0)
When you need to find a new home to rent but you are unable to visit a property in person, what can you do? While in-person tours are the best way to find your next place to live, it isn’t always an option.
If you want to move soon but can’t visit properties in person, you’ll be pleased to know we’ve rethought the way we show and rent our properties to make your life easier and to prioritize the safety and well-being of all stakeholders.
We like to call this approach “Renting Remotely”.
Find out more about the many online resources, content and tools on our website to help you every step of the way from finding your dream rental in your area, to virtually
viewing the suite you’re interested in, to starting your application on your mobile device, computer or tablet.
|Many of our properties offer virtual apartment tours. Look for property pages with the 360° Virtual Tour symbol. Click on the Virtual Tab to enter the Virtual tour. You’ll also find photos, floorplans, and information about the neighborhood,
as well. This will help you narrow down your choices.|
How our live video tours work:
|We use WhatsApp Live Video chat for our live video tours.
WhatsApp is available for iOS, Android, Windows and MacOS
- Request a Live video tour for the suite you want to tour via the location page
Note: If you do not see a Schedule Live Video Tour button– the location may not be offering live tours at this time, please use the convenient contact form on the page to have a leasing specialist contact you to discuss what options are available to help you with your search.
- Complete the “request a live video tour” form and a leasing specialist will contact you to confirm a date and time.
- The leasing specialist will follow up with an e-mail message with the details of your tour and instructions.
- If you don’t have WhatsApp installed on your phone or computer – visit https://www.whatsapp.com/ download and install it.
- Not familiar with Video Calls? Here’s some helpful info on how video calls on WhatsApp work: https://faq.whatsapp.com/android/voice-and-video-calls/how-to-video-call
- When it’s time for your scheduled live video tour – your leasing specialist will invite you to a video chat via WhatsApp. You’ll see an Incoming video call pop-up where you can tap Decline or Answer.
Here are some questions to ask and tips to make your Live Video Tour even better:
|Would you send more photos?|
You might want pictures of things that aren’t usually included in the web photo gallery, such as the kitchen pantry or the cabinets beneath the sink.
|During your tour, make sure to ask the leasing specialist to turn on all the lights and/or open all the blinds to get a better sense of the lighting.|
|Ask about the cell phone reception and Internet providers in the building. |
This is especially important if you’ll be working from home for any length of time. Ask the specialist about cellular reception in the building and which internet providers and options are available.
|Ask about the dimensions of each room you view.|
Have measurements of your furniture on-hand and ask about the dimensions of each room you view.
|As working from home becomes increasingly common, you may find yourself in need of a workspace. Ask if there are any areas in the unit suitable for a dedicated office space.|
|Ask to look into closets, cabinets and storage spaces.|
Ask about what will fit - it can be hard to understand scale on your small phone screen.
|For example, think of questions to help you determine just how large that walk-in really is.|
|Would you turn on the shower so I can see the water pressure?|
This might seem a little awkward, but if water pressure is important to you, go ahead and ask.
|Ask which appliances are included – and ask to see inside them.|
Yes, you want to see the inside of the oven, but more importantly – does the door hit the cabinet behind it? Or is there still plenty of room to get around?
|Ask about transportation options in the area.|
If you will be commuting to work or school, it’s important to know what your transportation options are in the area.
|You can also ask about bus stops, sidewalks, bike lanes, and transit stations, depending on your preferred mode of transportation|
|Ask about nearby amenities and points of interest|
For example: How close is the nearest restaurant and grocery store? Could you walk to a nearby convenience store? Is anything in the area open 24 hours a day?
|Ask about the things that are important to you. If you enjoy hiking, for example, ask about nearby trails.|
|What are some of the residents’ favourite features?|
You’ll find that our property management staff enjoy talking about what their residents love about the community, and you’ll be able to see how engaged they are with residents.
|Follow up with any questions you missed during your tour.|
After your live video tour, follow up with a thank-you email. Include any questions you forgot to ask during the tour, request a floor plan with dimensions to make sure your furniture will comfortably fit in each space.
|Ask about the application process and what documents are required, and if you would be able to submit an online application.|
Don’t have time for a live video tour?
We also have pre-recorded unit tour videos
Ask our leasing specialists about other options that may be available to you, such as pre-recorded tours, slideshows, photos and more.
Request a Live Video Tour today – so you can check out the unit via a video chat tour with an agent. Look for this button on property pages on caprent.com: