Operations Manager - Ontario
Shalini has been in the rental housing business for 9 years and has been with CAPREIT for the entire duration. Many residents have seen Shalini advance in her career from a Leasing Specialist at one of our buildings in Brampton, Ontario, to the Operations Manager of their building.
Now as an Operations Manager with a team of 40+ she not only meets but continually exceeds the high standards that are expected of her and her team.
Shalini has a wide open-door policy in relation to her residents. Not only does she want to know when they report any concerns, she takes every chance she can to ask the residents if they are ok and if there is anything she may do for them.
Shalini's Summer Tenant Appreciation BBQs which, includes all the food and drink you may want, an ice cream truck and the participation of Police and Fire Services is a favourite part of her job. She enjoys getting to know her new residents and catching up with old friends that have lived in her buildings for years.
Although Shalini acknowledges her accomplishments, she is the first to say that they would be unachievable without the team she has built. She won't ask someone to do a task she has not done or is not prepared to do herself, she takes the initiative and completes a task on her own to lead by example. Shalini will never let her team deal with a crisis on their own. She does not manage by phone, text or email.
Shalini manages and leads in person a perfect combination to make for a great success story.