Operations Manager - New Westminster
Dragana has been in the rental housing industry for 6 years having started her career at CAPREIT as a Site Administrator. Due to her hard work, enthusiasm and ambition, she was promoted to Site Manager within her first year at CAPREIT. After gaining valuable insights and knowledge of the operations department, Dragana was promoted yet again to Operations Manager. Dragana is now responsible for a diverse portfolio consisting of 1257 units in 37 apartment buildings across five municipalities: New Westminster, Burnaby, Port Moody, Coquitlam and Langley. Her achievements were recognized by her peers and managers as they nominated her for The Property Manager of the Year award at the Canadian Federation of Apartment Associations (CFAA) Awards Program. On Wednesday, June 7, 2017, the CFAA held their awards dinner gala and on that night Dragana won the Property Manager of the Year Award!
As anyone who knows her can attest, Dragana is ambitious and driven to succeed. She sets high standards for both herself and her staff, and will accomplish anything that she puts her mind to with the utmost professionalism. With 1,257 units in her portfolio, Dragana can and has overcome numerous challenges while putting her residents, staff and CAPREIT first. Dragana has a keen eye for identifying opportunities and an ability to develop innovative and effective solutions to take her portfolio in a positive direction. She has successfully repositioned challenging buildings into some of the most desirable resident communities in Vancouver.
Dragana is constantly visiting her sites across the five municipalities and willing to lend a helping hand, no matter the task. She has created great community ties with local bylaw officers, health and safety, as well as fire inspectors. Furthermore, Dragana has made the majority of her buildings Crime Free Certified which means her portfolio provides a safe home for any resident.
Excelling at team leadership and motivation, Dragana has proven to be a wonderful role model and leader for her team. Dragana has also organized many team building events throughout the years including holiday parties, bowling parties and cooking lessons to name just a few. She knows everyone on a first name basis and makes an effort to attend as many tenant appreciation events as possible - even after a long work day.
Dragana never gives up when faced with a challenge, which not only benefits her performance but her team's morale. As an invaluable leader, Dragana has everyone's best interest in mind when making decisions. Her passion for staff, team, residents and community surpasses the high standards set by CAPREIT. It comes to no surprise that her dedication, hard work and leadership has been recognized on a national level. Congratulations, Dragana!